Terms & Condition

REVISION POLICY

The number of revisions available to you is determined by your chosen package, and you can request revisions as specified in your package details. Our commitment to delivering top-notch services means we will continue revising until your requirements are met. No additional charges will apply if the design concepts remain unchanged. You can expect your revised design within 48 hours.
Please note that any changes or revisions requested after finalizing the logo designs will be treated as a new order and will be subject to separate charges.

REFUND PROCEDURE

Smart Etech Solutions’ refund policy applies as follows:

 

  1. Refunds will not be provided for special packages.
  2. Once the primary design concept is approved, no refunds will be issued.
  3. If revisions have been requested, refunds are not applicable.
  4. Refunds will not be granted for cancellations unrelated to the company.
  5. No contact with the company for over 2 weeks into the project will void the refund policy.
  6. Violations of the company’s policies will render the refund policy null.
  7. Refunds will not be given if another company or designer has been engaged for the same project.
  8. Incomplete creative briefs will exclude clients from refund eligibility.
  9. Requests for complete design changes are not eligible for refunds.
  10. Refund claims beyond the specified time frame will not be accepted.
  11. Business closure, name changes, or operational shifts do not warrant refunds.
  12. Refunds will not be granted for reasons such as a “change of mind” or non-service-related issues.
  13. If a client subscribes to a service bundle and is dissatisfied with a specific service, only that service is eligible for a refund, not the entire bundle.
  14. Refunds will not be available after 15 days from the date of purchase.
  15. Services like Social Media, SEO, Domain Registration, and Web Hosting are non-refundable.
  16. For websites, approval of the design and commencement of development voids the refund option.
  17. Any approved refunds shall be issued strictly to the original payment method used at the time of purchase.
  18. The Client acknowledges and agrees that the Company is unable to process refunds to any alternative payment method, account, or individual under any circumstances.
  19. In the event that the original payment method (including but not limited to credit/debit card or bank account) is closed, cancelled, or otherwise unavailable,the client remains solely responsible for resolving such issues with their financial institution.
  20. The Company shall not be held liable for any inability to complete a refund due to the Client’s payment method being inactive, closed, or restricted.
  21. The Client agrees that failure to maintain access to the original payment method does not constitute grounds for a chargeback, dispute, or claim against the Company.
  22. By entering into this Agreement, the Client expressly waives the right to initiate a chargeback or payment dispute on the basis of refund processing limitation related to payment method availability.

 

Note: Smart Etech Solutions reserves the right to reject projects or terminate contracts when deemed necessary. After a refund, you lose rights to use the designs, as they become the sole property of Smart Etech Solutions.

REFUND CLAIM PROCESS

To initiate a refund claim, please follow these steps:

  1. Dial our customer service hotline at  1 (800) 954-1123.
  2. Alternatively, you can send us an email.


Once we receive your refund request, we will promptly respond. After a thorough analysis, the refund process will be initiated. Please be aware that after a refund, you no longer have rights to any designs provided by Smart Etech Solutions. The relevant information will be submitted to the appropriate Copyright Acquisition authorities to maintain legal compliance.

QUALITY ASSURANCE POLICY

Our commitment is to deliver designs that meet your requirements and exceed your expectations. Each of our designs is meticulously researched and crafted to ensure excellence.

No Chargeback Policy

  1. The Client agrees not to initiate any chargeback or payment dispute without first contacting the company and allowing a reasonable opportunity to resolve the issue.
  2. Any unauthorized chargeback initiated without prior written notice shall be considered a breach of this Agreement.
  3. The Client agrees to reimburse the company for any fees, penalties, or costs incurred as a result of such chargebacks.

100% SATISFACTION GUARANTEE

We stand behind our commitment to provide exceptional designs. Our unlimited revisions policy reflects our determination to achieve 100% customer satisfaction. We go the extra mile to surpass your expectations, continuing revisions until you are fully content with the design (the number of revisions depends on your package).

DELIVERY POLICY

Your complete order will be sent to the designated account on the specified date mentioned in the Order Confirmation. Additionally, you will receive a confirmation email. Turnaround times are in accordance with the selected package, with a minimum of 2 business days. For urgent orders, please contact our customer support team.

RECORD KEEPING

Smart Etech Solutions maintains records of finalized designs to ensure that, in case of any order misplacement, you can be provided with the exact file.

CUSTOMER SUPPORT

Our dedicated customer support team is available 24/7 to address your concerns and queries. We are committed to addressing your questions promptly and comprehensively.

COMMUNICATION POLICY

Communication carried out through platforms other than “lightyellow-wolf-203564.hostingersite.com” or via non-official contact numbers provided by us is not the responsibility of Smart Etech Solutions. Any damages resulting from using unauthorized contact details are not our liability. We take full responsibility for information communicated through our official domains.